Customer service
How can we help you? Find your answer quickly and easily on this customer service page.
Do you have a question about an order you placed via our webshop?
Do you have a technical question about a (purchased) product?
Need to return a product or want to know the status of your RMA request?
Purchase orders
You can pay with Paypal and creditcard.
You can expect your ordered product within 2-4 business days for orders within the Netherlands. For orders within Europe or the US, delivery time is 3-5 days.
Once we ship your order you will receive an email containing a tracking number.
Once you placed an order you will receive the invoice by email.
The product page shows whether a product is on stock or (temporarily) unavailable. NB When ordering from abroad, please make sure to select the correct warehouse.
- Once an order is placed, no changes are possible
- If the order is already in transit and you have a tracking number, do NOT accept the delivery. The product will then automatically be returned to us and there will be no return fee.
- If you do accept the delivery, please contact us for further handling.
Once a package has been registered with the delivery service, we cannot change anything. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com a.s.a.p. with the updated delivery address. If you do have a tracking number, please contact the relevant delivery service.
Please email your cancellation to sales@r-go-tools.com as soon as possible. However, chances are that your order has already been fulfilled. In that case, it is most convenient that you do not accept the delivery, so that the product is automatically returned to us.
Technical support
Go to the appropriate product page to download the manual or check the FAQ (frequently asked questions) at the bottom of the page to see if your question is answered.
Check the manual or FAQ (frequently asked questions) first for possible solutions.
In case of a (possible) defect, fill out the RMA form.
If no solution can be found in the FAQ (frequently asked questions), email your question to rma@r-go-tools.com.
Refunds and Returns
- Please fill in the RMA form. Our RMA department will contact you.
- You will receive a DHL return label by e-mail.
- Pack the product securely and in its original packaging for return and affix the return label.
- Deliver the parcel to a DHL Service Point.
- Once we have received the package in good order, we will take care of further processing as soon as possible.
- Fill in the RMA form within 30 days. Our RMA department will contact you.
- You return the package undamaged in its original packaging at your own expense.
- Once we have received the product in good order you will receive your money back within 2 weeks.
You will receive an automatic confirmation of receipt of the RMA form.
After we receive the return, processing will take some days. If you want to know the exact status, please emailrma@r-go-tools.com . The return should be processed within 2 weeks.
On the RMA form you fill in your bank details.
After we have received your return in good order, we will transfer the amount to the specified bank account number.
See general terms and conditions here.
Contact us
Our customer service is open from 8:30 a.m. to 5 p.m.!
