What is my right of withdrawal/what are your cancellation conditions?
See here for the general terms and conditions.
How will I receive my refund?
Please fill in your bank details on the RMA form. Once we have received your return in good order, we will transfer the amount to the specified bank account number.
What is my return status?
You will receive an automatic confirmation of receipt of the RMA form. Once we have received the returned product, it will take a few days to process. If you would like to know the exact status, please email rma@r-go-tools.com. The return should be processed within two weeks.
What are the steps in the return process if I do not want the product after all?
Once we have received the product in good order, you will receive your refund within two weeks.